Please don't worry. Firstly, check your junk and spam folders in your inbox as sometimes our e-mails can end up in the wrong folder. If you still do not have the e-mail please click the link HERE to access your ticket and booking details. Please remember to enter the email address and telephone number used to make your booking. (Your telephone number must be entered in the same format used when making your booking including any country code if used).
If this look up is unsuccessful, simply bring along the card you made payment with and some photographic ID and the team onsite will be able to locate your order and issue the tickets.
If you remain unsuccessful, please send an email to: OrlandoInfo@merlinentertainments.biz with your confirmation number and as much detail as possible. A member of the support team will be in contact regarding your order.