Booking Help

Amending a Booking

• Can I add more tickets to my existing order?
• Can I change the date of my booking for Madame Tussauds Orlando?
• I would like to cancel my booking—what are my options?
• Can I change the name on my booking?

Online Booking Help

• What payment methods are accepted for online bookings at Madame Tussauds Orlando?
• What should I do if I receive an error message while making a booking?
• What should I do if I receive an error when adding an item to my cart?
• How do I buy tickets for Madame Tussauds Orlando?
• What should I do if my transaction fails due to a billing address error?

Tickets & Confirmations

• How do Print@Home and Mobile Tickets work?
• I purchased tickets for someone else—how can they collect them on the day?
• What type of ID is accepted when collecting tickets?
• I’ve lost my booking confirmation number—what should I do?
• I haven’t received my ticket confirmation email—what should I do?